STANDARD TERMS AND CONDITIONS OF SALE


1. CANCELLATION POLICY

​We are a small business with overheads and staff salaries to meet. 

​Therefore a minimum of 24 hours’ notice is expected for all appointment cancellations which is a reasonable time to allow the clinic to offer ​your appointment to another client. 

​If you miss your appointment, we reserve the right to charge a cancellation fee of 50% of the treatment cost, $50 for a consultation, or in the ​case of prepaid treatments; the treatment will be forfeit. Deposits paid for cosmetic injectable treatments are non-refundable


2. PACKAGES 

    Packages are normally discounted and offer significant savings. They are offered to give you the opportunity to get the best possible outcome on your treatments. This will allow you to budget and enable our team to schedule your treatments for the best treatment results.

    • Packages must be paid in full 
    • Not available in conjunction with any other offer or discount 


3. MEMERSHIPS & PAYMENT PLANS

​Memberships are another way to budget for your treatments and schedule your treatments at appropiate intervals.

​The membership pricing applies for the full 6 or 12-month term (depending on services chosen) .

​In the event that you terminate the membership early you will be billed for an adjustment payment, to reverse the membership discounts or ​add ons and revert the cost of all treatments received prior to cancellation to our standard list price. 
​This may mean there will be a balance to pay.    

​More on Memberships...


4. LOYALTY

​We love to reward our clients for their loyalty to the brand and loyalty points can be earned in a variety of ways; on all in clinic treatments, on ​online purchase and our refer a friend scheme. Loyalty points must be redeemed within 6-months.

  • Loyalty points cannot be used for cosmetic injectables as it is illegal to discount these treatments.


5. PRICE GUARANTEE/PRICE PROMISE

Full details here 


6. BIRTHDAY GIFT CERTIFICATE

Birthday certificated valid for whole of birthday month only. 
Only 1 valid per client
Redeemable against treatments only


7. SALE PRICES 

Not valid in conjunction with any other offer
Where more than one offer is available client may choose the offer, they prefer.
Cannot be applied to existing packages or purchase.
Must be purchased within the Sale period and can be utilised within 12 months.