Refund policy

Treatments/services and service packages are not normally transferable to other individuals.

If the product or service that you purchased was faulty and you experienced a major problem, you will be able to receive a refund for unconsumed services.

A major problem is defined as

  • Something that would have stopped a person from purchasing the service if they had known about it
  • Is substantially unfit for its common purpose, and can’t easily be ­fixed within a reasonable time
  • Does not meet the specific purpose you asked for and cannot be rectified within a reasonable time
  • Creates an unsafe situation

If the problem with a service provided is not major, we will attempt to correct it within a reasonable time. If the problem cannot be ­corrected, we view it as a major problem.

We are not required to provide a refund if you change your mind about the products or services you purchased.

In the case of products, please keep your receipt as proof of purchase.