We also adhere to a strict Medical Confidentiality Policy which means that we consider all of your treatments with our clinic as medical and assure you of our utmost confidentiality. Each of our staff signs robust confidentiality agreements when they join us.
We take your rights seriously and so this is your assurance that we never take your privacy for granted and always take the utmost care to protect your personal information.
In this Policy, “Ultimate Skin & Body Clinic” refers to Ultimate Skin & Body Clinics Pty Ltd ACN 123 038 264.
We collect personally identifiable information when users voluntarily provide information to:
Personal information may also be collected when other health practitioners provide personal information to us. Such requests would only be carried out with your consent. In this case, we may request information such as your name, e-mail address, residence address, phone number, date of birth, Medicare number, healthcare provider details, subscriber status, and credit card number (when purchasing products or services). We may also ask you for other information at other times.
In addition to the above information, we may take before and after photographs of you, write file notes about your skin, your treatment, medical conditions and other matters relevant to your treatments. For example, a customer who is frequently exposed to the sun may require extra care when managing their skin and we need to be able to ask about and document this.
We may also collect information about your current employment including your position, period of employment, experience and training.
We collect personal information so that we can:
We collect your personal information directly from you and, in some cases, from other people or organisations.
We also provide your personal information to other entities in the Group, and they may disclose or use your personal information for the purposes described in “Why do we collect personal information?” about products and services that they may provide to you.
We will use and disclose your personal information for the purposes we collected it as well as for related purposes, where you would reasonably expect us to. We may disclose your personal information to and/or collect your personal information from:
It is possible for you to use much of this website without providing any personally identifiable information. When you do register with our website, or provide personally identifiable information, you will have an opportunity, at the time we collect your information, to limit e-mail communications. You can request at any time that we not send future e-mails to you either by unsubscribing from the communication or by contacting us.
Now and then, any entities in the Group and any entities that use the Ultimate Skin & Body brand might let you know – including via mail, SMS, email, telephone or online – about news, special offers, products or services that you might be interested in. When you provide your personal information to us, you consent to any entities in the Group using your personal information to direct market. We will engage in marketing unless you tell us otherwise. You can contact us to update your marketing preferences at any time. Where we use or disclose your personal information for direct marketing, we will allow you to request not to receive direct marketing communications from us and will comply with such a request within a reasonable time frame. You may request to be removed from our marketing lists at any time by directly contacting us. If you do not wish to receive new information and marketing material from us, please email us directly at Manager@ultimateskinandbody.com.au
To carry out our direct marketing we collect your personal information from and disclosure it to others that provide us with specialised data matching, trending or analytical services as well as general marketing services. We may use online targeted marketing, data and audience matching and market segmentation to improve our advertising relevance to you.
We may also collect your personal information for marketing through competitions.
We and other people who provide us with services may combine the personal information collected from you or others, with the information we, or entities in the Group, or our services providers already hold about you.
The Ultimate Skin & Body takes all reasonable steps to keep secure personal information recorded and to keep this information accurate and up-to-date. The personal information is stored on secure servers if in digital format, or if in hard copy format, under the strict control of the staff member treating the customer so as to not reveal the identity of the customer to anyone else. In some cases, secure servers are located in Australia and the United States of America. Our employees and data processors are obliged to respect the confidentiality of any personal and/or sensitive information held by us. We destroy or de-identify personal information we no longer need, wherever possible.
You have the right to access and seek correction of your personal information held by us. Please send full details of your request to Manager@ultimateskinandbody.com.au or the customer service manager at your local clinic.
All such enquiries or complaints will be taken seriously and handled with impartiality and discretion. If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done. Once you have submitted your complaint, we will assess it to determine whether or not you have complained about a privacy issue which is covered by the Privacy Laws. If your complaint is covered by the Privacy Laws, we will thoroughly investigate all aspects of your complaint including the relevant facts and hat your expectations for resolution. During our investigation, we may need to seek further information from you as to the nature of or factual circumstances surrounding your complaint.
We will endeavour to respond to you at all times promptly and to offer a practical solution which is consistent with our legal obligations.
We take reasonable measures to protect the security of the information transmitted between browsers and our web server, including using firewalls, SSL encryption technology and other security technologies where deemed appropriate by the Group. To protect your privacy, however, please do not use e-mail to communicate information you wish to be kept strictly confidential. You acknowledge that any transmission of data may be illegally intercepted and used by third parties. The Group shall not be responsible for any interception of data transmitted to or from our web server.
Our website may contain links to other websites operated by third parties. We make no representations or warranties with the privacy practices of any third party website, and we are not responsible for the privacy policies or the content of any third party website.
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